'Nourished You', ABN 63 389 847 703, (“we”, “us” or “our”) trading as 'Nourished You' is committed to protecting your personal information and handling it responsibly.

 

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website at https://www.nourishedyou.com.au/, contact us, use or purchase our products or services, or otherwise interact with us.

By providing us with your personal information or using our services, you consent to the collection, handling, use and disclosure of your personal information as described in this Privacy Policy.

 

Please read this Privacy Policy carefully. If you have any questions about how we handle your personal information, please contact us using the details provided below.

 

Types Of Personal Information We Collect And Hold

 

The types of personal information we may collect and hold include:

1. Personal and contact information: such as your name, date of birth, address, email address and telephone number.

2. Health and clinical information: including information relevant to the naturopathic services we provide to you, such as your current and previous health and medical history, symptoms, diagnoses, medications, supplements, allergies, test results, lifestyle information, family history and other relevant health information.

3. Information relating to children: where a parent or legal guardian provides personal or health information to us for the purpose of obtaining services for a child.

4. Appointment and service information: including appointment details, consultation notes, individualised treatment plans, referrals, correspondence and records of our interactions with you.

5. Transaction and payment information: including information relating to products or services you have purchased and payments made to us. Payment information may be collected and securely stored by the third-party practice management and payment systems we use.

6. Account and online information: such as information provided when booking an appointment, creating or using an account, making an inquiry or completing a form through our website or other online systems.

7. Marketing and communication preferences: including your preferences for receiving communications and marketing from us.

8. Website and technical information: such as information about how you interact with our website, including device, browser and usage information where this is collected through cookies, analytics or similar technologies.

9. Any other personal information: that you provide to us or that is reasonably necessary for us to provide our services and manage our relationship with you.

 

Where lawful and practical, you may choose not to identify yourself or use a pseudonym when dealing with us. However, in some circumstances, this may mean we are unable to provide you with certain services, particularly where identification or health information is necessary to provide appropriate naturopathic care.

 

How We Collect Personal Information

 

We may collect personal information from you in a number of ways, including when you:

1. book, purchase or use our products or services;

2. attend an in-person or Telehealth consultation;

3. complete an intake form, questionnaire or other document;

4. contact us by email, telephone, through our website, social media or other communication channels;

5. interact with our website or online booking systems; or

6. otherwise provide personal information to us.

 

Where possible, we will collect personal information directly from you. However, where it is reasonable and appropriate to do so, we may collect personal information from third parties, including:

1. a parent, guardian or other authorised responsible person where we provide services to a child;

2. other healthcare practitioners or service providers involved in your care, such as medical practitioners, specialists, allied health professionals, hospitals or pathology providers; and

3. third-party service providers and systems we use to operate our business, including booking, practice management and payment platforms.

 

If we collect personal information about you from a third party, we will handle that information in accordance with this Privacy Policy and take reasonable steps to ensure you are made aware of the information we have collected where appropriate.

 

If you do not provide personal information requested by us, we may be unable to provide you with certain products or services or otherwise fulfil the purpose for which the information was requested.

We may hold your personal information in electronic and, where applicable, hard copy records.

 

Why We Collect, Hold, Use And Disclose Your Personal Information 

 

We collect, hold, use and disclose your personal information for the purpose for which it was provided to us and for purposes reasonably related to that purpose. This may include:

1. providing the naturopathy services, products and other services you request from us;

2. assessing your health history and relevant information to provide appropriate naturopathic care, recommendations and individualised treatment plans;

3. arranging and managing appointments, consultations, Telehealth services and other client services;

4. arranging or facilitating relevant functional or pathology testing;

5. recommending, prescribing or arranging access to practitioner-only products or supplements where appropriate;

6. communicating with you, including responding to enquiries and providing information relating to your appointments, care or services;

7. maintaining accurate client and clinical records;

8. processing payments and managing purchases or transactions;

9. managing and improving our services, website and business operations;

10. sending you information, updates or marketing communications where permitted by law and in accordance with your communication preferences;

11. complying with our legal, regulatory and professional obligations; and

12. any other purpose that is explained to you at the time we collect your personal information or that you otherwise authorise.

 

Where appropriate, we will explain why we are collecting your personal information and how we intend to use it.

 

Due to the nature of our services, we may collect sensitive information, including health information. We will only collect, use or disclose sensitive information where reasonably necessary to provide our services and in accordance with applicable privacy laws.

We may use or disclose your sensitive information:

• for the purpose for which it was collected;

• for a directly related purpose where permitted by law;

• with your consent; or

• where otherwise required or authorised by law.

 

Cookies And Website Analytics 

 

We may use cookies and similar technologies, including analytics and advertising tools, to collect information about how visitors use our website, improve its functionality and user experience, analyse website traffic and, where applicable, assist with our marketing and advertising activities.

 

Cookies are small files stored on your device when you visit a website. They may be used to remember your preferences, support website functionality and collect information about how you interact with our website.

We may use third-party service providers, such as Google, Meta and other analytics, advertising or technology providers, to help us understand how our website is used and to support our marketing activities. These providers may use cookies or similar technologies to collect information about your use of our website and, where applicable, other websites or online services.

 

Where permitted and applicable, this information may be used to measure the effectiveness of advertising, understand website usage and provide advertising that may be more relevant to you.

You can manage or disable cookies through your browser settings. Depending on the settings you choose, some features of our website may not function as intended.

 

We may also provide additional information or obtain consent in relation to cookies and similar technologies through our website, where required.

 

Who We Share Your Personal Information With 

 

We may disclose your personal information where reasonably necessary to provide our services, operate our business or comply with our legal and professional obligations. Depending on the circumstances, we may share your personal information with:

1. Healthcare practitioners and other providers involved in your care: such as your GP, specialist, allied health practitioner, pathology provider or other healthcare professional, where appropriate and with your consent or otherwise as permitted or required by law.

2. Service providers and third-party platforms: that assist us to operate our business and provide our services. This may include providers of practice management, appointment booking, client records, payment processing, Telehealth, clinical documentation, email, website, newsletter, pathology and functional testing, and supplement dispensing services. These providers may include PracSuite, Simple Clinic, Zoom, Heidi, Google Drive, Wix, Square, Gmail, Vital.ly, Ariya, Stream Diagnostics, Microba and Natural Script, as well as other service providers we may use from time to time.

3. A parent, guardian or authorised representative: where appropriate, including where we provide services to a child or where you have authorised another person to act on your behalf.

4. Professional advisers or service providers: such as accountants, insurers, legal advisers or other professional advisers, where reasonably necessary.

5. Emergency contacts, family members or other relevant persons: where necessary to lessen or prevent a serious threat to your life, health or safety, or where you are unable to act on your own behalf and disclosure is permitted by law.

6. Government authorities, regulators or other parties: where disclosure is required or authorised by law, including in circumstances involving mandatory reporting or other legal obligations.

 

We take reasonable steps to ensure that third-party service providers handling personal information on our behalf are appropriately selected and engaged. We may also disclose personal information where reasonably necessary to protect the rights, safety or property of Nourished You, our clients or others, or as otherwise permitted or required by law.

Some of the service providers we use may store or process personal information outside Australia. Where this occurs, we will take reasonable steps to ensure that your personal information is handled in accordance with applicable privacy laws.

 

Doxxing

 

It is a criminal offence to publish personal information online with the intent to harass, threaten or cause harm. We comply with all laws relating to privacy and doxxing and take measures to prevent unauthorised disclosure of personal information online.

 

Communication And Marketing 

 

We may use your personal information to communicate with you about our services, appointments, products, updates and other information relevant to your care or our business.

 

With your consent, or where otherwise permitted by law, we may also send you marketing communications, including newsletters, updates and information about our services or products, primarily by email.

You may opt out of receiving marketing communications at any time by using the unsubscribe link provided in the communication or by contacting us at info@nourishedyou.com.au. Opting out of marketing communications will not affect our ability to contact you about your appointments, services, care or other administrative matters.

 

We do not provide your personal information to other organisations for the purpose of direct marketing.

 

How We Store And Protect Your Personal Information

 

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the nature of the information and how it is collected or stored, the measures we use may include:

• limiting access to personal information to those who need it to provide our services or operate our business;

• securely storing electronic records using appropriate practice management, clinical record and other service provider systems;

• protecting our devices and accounts with passwords and other security measures;

• using reputable third-party service providers to assist with the secure storage and processing of personal information;

• taking reasonable steps to ensure that consultations and discussions involving personal information are conducted privately;

• using security measures on our website and other online systems designed to protect information submitted through them; and

• securely storing any hard copy records and limiting access to authorised persons.

 

Despite the steps we take to protect your personal information, no method of electronic transmission or storage is completely secure. If you choose to communicate with us by email, Telehealth, contact forms, social media or other electronic means, your information may be transmitted or processed through third-party systems that are outside our direct control.

 

We will retain your personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, professional and record-keeping obligations. Health records will be retained for at least 7 years, or longer where required by applicable law or professional obligations. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, unless we are required or permitted by law to retain it.

 

We do not permanently store complete credit card details. Payment information is processed and stored through the third-party practice management and payment systems we use.

 

Some of the service providers we use may store or process personal information on servers located outside Australia. Where this occurs, we will take reasonable steps to ensure that your personal information is handled in accordance with applicable privacy laws.

 

Links To Other Sites 

 

Our website may contain links to third-party websites for your information or convenience. Please note that we do not control these websites and are not responsible for their privacy practices or the protection of any personal information you provide to them.

 

Third-party websites are not governed by this Privacy Policy. We encourage you to review the privacy policy of any third-party website before providing your personal information.

 

How You Can Access And Correct Your Personal Information

 

We take reasonable steps to ensure that the personal information we collect, hold, use and disclose is accurate, up-to-date, complete and relevant.

 

You may contact us using the details set out below to:

1. Access your personal information: request access to personal information we hold about you;

2. Correct your personal information: request that we correct or update personal information that you believe is inaccurate, incomplete, out-of-date or misleading; or

3. Request deletion of your personal information: request that we delete personal information we hold about you. Please note that we may not be able to delete certain information where we are required or permitted to retain it for legal, professional, clinical or record-keeping purposes.

 

We will respond to requests to access or correct personal information within a reasonable time. We may need to verify your identity before providing access to your personal information.

 

We will not charge a fee for making a request to access your personal information. However, where permitted by law, we may charge a reasonable administrative fee for providing access to or a copy of your information.

 

Complaints About A Privacy Breach 

 

We take privacy concerns and complaints seriously. If you have a concern about how we have handled your personal information or believe your privacy has been breached, please contact us in writing using the contact details set out below.

 

We will investigate your complaint and endeavour to respond within 30 days.

 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC will generally require you to give us an opportunity to address your complaint before they investigate.

 

For further information, visit https://www.oaic.gov.au/

 

Overseas Transfer Of Personal Information 

 

Some of the third-party service providers we use to operate our business and provide our services may store, process or access personal information from locations outside Australia. This may include providers of practice management, clinical documentation, Telehealth, email, website, analytics, payment, pathology and functional testing, or other business services.

 

Where we disclose personal information to an overseas recipient, we will take reasonable steps to ensure that the information is handled in accordance with applicable Australian privacy laws and appropriate privacy and security standards.

 

However, overseas recipients may be subject to the privacy and data protection laws of the country in which they operate, which may differ from Australian privacy laws.

 

If you have any questions about the overseas handling of your personal information, please contact us using the details set out below.

 

Your Rights Under The GDPR

 

If you are located in the European Union or United Kingdom and applicable privacy laws, including the GDPR, apply to our handling of your personal information, you may have additional rights in relation to your personal data, including rights to access, correct, delete, restrict or object to its processing, withdraw consent and request data portability. To exercise any applicable rights, please contact us using the details below.

 

Changes To This Privacy Policy 

 

We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect from the date they are posted, unless otherwise stated. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

 

Contact Details 

 

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us using the following details:

 

Privacy Contact: Shannon Jolly
Email: info@nourishedyou.com.au
 

This Privacy Policy was last updated: 13 August 2026.